Salesforce Associate Certification Course

Written By Melissa McKenzie

The purpose of this course is to provide foundational knowledge of Salesforce’s core capabilities and how to navigate Salesforce. The Salesforce Certified Associate exam is for individuals who want to demonstrate knowledge, skills, or experience in the following areas:

  • How the CRM platform solves the challenge of connecting departments and customer data

  • Types of business challenges that can be solved by Salesforce Customer 360

  • Key Salesforce platform terms

  • Fundamental functionality in the current version of Salesforce at a foundational level, such as requirements gathering, reporting, security, sharing, customization, and data management.

This course is currently the highest rated and most well attended of the Salesforce Associate Certification courses on Udemy.  Available for free here

Melissa McKenzie

Melissa McKenzie is the founder and Creative Director of Carbon & Clay, where she designs strategic Squarespace websites for growing, service-based businesses. With over 12 years of experience and more than 400 websites launched, she blends thoughtful design with clear structure and conversion-focused strategy to help business owners turn their websites into reliable inquiry-generating assets. Melissa is known for making the technical side of websites feel approachable, guiding her clients with clarity, warmth, and a deep understanding of what it takes to scale sustainably online.

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